Refund, Cancellation & Milestone Policy
Last Updated: October 2026 • Legal Entity: HENU OS PRIVATE LIMITED (CIN: U62099RJ2025PTC109150)
Because custom software engineering requires dedicated developer bandwidth and cloud resources, our billing operates strictly on milestone deliverables agreed in writing before kickoff.
1. Advance Payment (60% Kickoff Milestone)
The 60% advance milestone secures dedicated developer hours, staging infrastructure, and architectural design. If a client requests cancellation before engineering begins (within 48 hours of payment and prior to SRS sign-off), a refund will be issued less a 10% administrative scoping fee. Once sprint development has commenced, the advance payment is non-refundable as engineering labor has been committed.
2. Delivery Milestone (40% Completion Payment)
The final 40% milestone is payable only after the software deliverable is functionally demonstrated on staging and approved by the client in accordance with the signed SRS. If a deliverable does not meet the functional criteria specified in the SRS, our team will remediate defects at our sole cost until compliance is achieved.
3. Warranty & Defect Remediation
All turnkey deliverables include a standard 27-day post-delivery bug-fix warranty. During this window, any deviations from the agreed specifications are resolved without charge. This warranty replaces post-completion cash refunds, ensuring the client receives the exact working software contracted.
4. Monthly Retainers & Cancellation Notice
Ongoing monthly service retainers (performance marketing, server maintenance) require 15 days written notice prior to the upcoming billing date to cancel. Fees paid for active months are non-refundable once ad campaigns or maintenance monitoring has commenced.
5. Contact Regarding Invoices & Refunds
For questions regarding billing records, milestone sign-offs, or invoice adjustments, please contact our finance desk:
Email: support@henuos.in
CIN: U62099RJ2025PTC109150 • Pali-Marwar, Rajasthan, India